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Popular Threads

• Ending the Battle for Social Media

  5 days ago · 5 comments

Recent Comments

• In most organizations, all of the above should have access to social media. Social media is, as said, a communication tool. A telephone is also a communication tool. Would you leave your marketing,...

  4 days ago by Sarah Fowler

  in Ending the Battle for Social Media

• Mike, the problem seems to be that who owns social media is not fading as an issue but instead just heating up. Early on the debate was between marketing and IT, which was really a debate about...

  4 days ago by Oliver Young

  in Ending the Battle for Social Media

• Social media is the consumer interacting with the media, which goes way beyond customer service, of course. Just look at PTwitty TV, for example. Diddy has almost 1 million Twitter followers of...

  4 days ago by MichelleMcCormack

  in Ending the Battle for Social Media

• Hi Mike, Customer service is certainly not the ONLY social media touchpoint - not by a long shot. I don't think anyone on the panel would hold the viewpoint that social media is the domain of...

  5 days ago by Marcel LeBrun

  in Ending the Battle for Social Media

• I agree with Mike, Customer Service is not the place for any form of pre-sell communication. The damage control case studies has overwhelmed common sense. Relationships are what makes sales close,...

  5 days ago by Alan Brocious

  in Ending the Battle for Social Media