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- In most organizations, all of the above should have access to social media. Social media is, as said, a communication tool. A telephone is also a communication tool. Would you leave your marketing,...
- Mike, the problem seems to be that who owns social media is not fading as an issue but instead just heating up. Early on the debate was between marketing and IT, which was really a debate about...
- Social media is the consumer interacting with the media, which goes way beyond customer service, of course. Just look at PTwitty TV, for example. Diddy has almost 1 million Twitter followers of...
- Hi Mike, Customer service is certainly not the ONLY social media touchpoint - not by a long shot. I don't think anyone on the panel would hold the viewpoint that social media is the domain of...
- I agree with Mike, Customer Service is not the place for any form of pre-sell communication. The damage control case studies has overwhelmed common sense. Relationships are what makes sales close,...
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Looking at my LinkedIn network of over 200 people, most people have been at more than one organization. If you take a random sample and interview you are bound to hear politically correct stories like
I wanted more money.
I felt under appreciated.
I did not get along with my boss.
I ... Continue reading »
I wanted more money.
I felt under appreciated.
I did not get along with my boss.
I ... Continue reading »
1 year ago
However, for the site to be useful, people must be honest and the messages must appear to be legitimate. But the details involved to make the post legitimate: name, position, location, is enough to make even the most hostile employee nervous.