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- In most organizations, all of the above should have access to social media. Social media is, as said, a communication tool. A telephone is also a communication tool. Would you leave your marketing,...
- Mike, the problem seems to be that who owns social media is not fading as an issue but instead just heating up. Early on the debate was between marketing and IT, which was really a debate about...
- Social media is the consumer interacting with the media, which goes way beyond customer service, of course. Just look at PTwitty TV, for example. Diddy has almost 1 million Twitter followers of...
- Hi Mike, Customer service is certainly not the ONLY social media touchpoint - not by a long shot. I don't think anyone on the panel would hold the viewpoint that social media is the domain of...
- I agree with Mike, Customer Service is not the place for any form of pre-sell communication. The damage control case studies has overwhelmed common sense. Relationships are what makes sales close,...
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I am suffering from severe blogger’s block. This tends to happen to me when work becomes really active or I try to take on too many things. I push the blog to the back burner. This time is different though. My mind has been preoccupied by the fact that my friend, [...]SHARETHIS
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1 year ago
Ng, I'm hunting you down in the office tomorrow!
Now if you'll excuse me while I go binge on chocolate and narcotics to drown my sorrows :'(
12 months ago