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- In most organizations, all of the above should have access to social media. Social media is, as said, a communication tool. A telephone is also a communication tool. Would you leave your marketing,...
- Mike, the problem seems to be that who owns social media is not fading as an issue but instead just heating up. Early on the debate was between marketing and IT, which was really a debate about...
- Social media is the consumer interacting with the media, which goes way beyond customer service, of course. Just look at PTwitty TV, for example. Diddy has almost 1 million Twitter followers of...
- Hi Mike, Customer service is certainly not the ONLY social media touchpoint - not by a long shot. I don't think anyone on the panel would hold the viewpoint that social media is the domain of...
- I agree with Mike, Customer Service is not the place for any form of pre-sell communication. The damage control case studies has overwhelmed common sense. Relationships are what makes sales close,...
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Since Microsoft Surface was introduced in May 2007, I have been excited about the possibilities. While the coffee table model is cool in a retro-pac-man-in-a-pizza-joint way, I immediately envisioned form factors from walls to phones to smart cards that can fit in your pocket.
I ... Continue reading »
I ... Continue reading »
9 months ago
You have a romantic dinner planned for your wife and you set your Surface walls to look like the beach in Bermuda where you had your honeymoon. The dinner is going great and you lean in to kiss her and bam! You see this.
9 months ago