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- In most organizations, all of the above should have access to social media. Social media is, as said, a communication tool. A telephone is also a communication tool. Would you leave your marketing,...
- Mike, the problem seems to be that who owns social media is not fading as an issue but instead just heating up. Early on the debate was between marketing and IT, which was really a debate about...
- Social media is the consumer interacting with the media, which goes way beyond customer service, of course. Just look at PTwitty TV, for example. Diddy has almost 1 million Twitter followers of...
- Hi Mike, Customer service is certainly not the ONLY social media touchpoint - not by a long shot. I don't think anyone on the panel would hold the viewpoint that social media is the domain of...
- I agree with Mike, Customer Service is not the place for any form of pre-sell communication. The damage control case studies has overwhelmed common sense. Relationships are what makes sales close,...
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Dear Apple:
I am writing to express my disappointment in the Apple 3G White 16GB iPhone. I have found areas of the iPhone to be inferior to my previous smart phone, the Treo 650p. As most would agree, Apple is a visionary organization known for pushing the limits of user experience and c ... Continue reading »
I am writing to express my disappointment in the Apple 3G White 16GB iPhone. I have found areas of the iPhone to be inferior to my previous smart phone, the Treo 650p. As most would agree, Apple is a visionary organization known for pushing the limits of user experience and c ... Continue reading »
10 months ago
What a phone would be.... with out battery backup.
Its of no use..
So, as the Iphone... Apple would have provided a better battery backup.
No one can always carry a charging devices with them.
9 months ago