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- In most organizations, all of the above should have access to social media. Social media is, as said, a communication tool. A telephone is also a communication tool. Would you leave your marketing,...
- Mike, the problem seems to be that who owns social media is not fading as an issue but instead just heating up. Early on the debate was between marketing and IT, which was really a debate about...
- Social media is the consumer interacting with the media, which goes way beyond customer service, of course. Just look at PTwitty TV, for example. Diddy has almost 1 million Twitter followers of...
- Hi Mike, Customer service is certainly not the ONLY social media touchpoint - not by a long shot. I don't think anyone on the panel would hold the viewpoint that social media is the domain of...
- I agree with Mike, Customer Service is not the place for any form of pre-sell communication. The damage control case studies has overwhelmed common sense. Relationships are what makes sales close,...
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Today’s post is by guest blogger Jaye Schneider. Jaye is a freelance quality assurance and hi-tech market research professional who owns a consulting shop called QA Ready. If you are a business owner or agency in need of quality assurance strategy and execution, contact Jaye at jaye.sc
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8 months ago
8 months ago
One of the issues with places like Facebook is the wide range of reasons people join them. Some may only be there for the games, or for the pics, or for the "lil green patch". But no one really knows that as they see pages of "Friends You May Know".
Sites like LinkedIn do take steps to have people self-select the type of interaction they are interested in. Facebook, not so much.
One question I have is as people find new ways to say, "I hate you", is that bad? De-friending someone is the best way to tell people I hate you IMHO. It is direct. It doesn't string people along while sending a definite message and avoiding being face to face or voice to voice.
8 months ago
You know you've found ex'es on FB but couldn't bring yourself to friend them! Everyone has! Shoot I can barely bring myself to accept friend requests from long-gone acquaintences (just out of sheer weirdness) let alone friend people myself that I was acquainted with
8 months ago
8 months ago
4 months ago